Spinmama Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Spinmama Casino. Please read them carefully before creating an account, depositing funds or playing games. By using the website, you confirm that you understand and accept these terms, together with any additional rules shown for particular games, promotions or services.

Spinmama Casino operates under a Curaçao Gaming Authority licence (OGL/2024/1126/0521) and an AOFA licence issued in Comoros (ALSI-182407008-FI1), with 256-bit SSL encryption and KYC verification protecting every account.

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Spinmama Casino. They apply to the website, mobile services, games, account features, payment functions, promotional offers and other services made available through the platform. If you do not agree with any part of these terms, you must not use the website or its services.

The operator may update these terms from time to time to reflect changes to the website, services, legal requirements, security practices or business operations. The current version will be made available on the website. Changes will generally apply from the time they are published, unless a different commencement date is stated. You should review this page regularly. Continuing to use Spinmama Casino after an update means that you accept the revised terms.

You are responsible for having suitable equipment, software and internet access to use the website. You must also ensure that your use of the service is lawful in the place where you live and access the website. Availability of the website or a particular game does not confirm that use is lawful for every person or location.

Eligibility and lawful use

You must meet the applicable minimum legal age for gambling and satisfy all other eligibility requirements before opening or using an account.
You must not use the website if online gambling is prohibited or restricted where you are located.
You must use the website for personal entertainment and not for unlawful activity, fraud, money laundering or the benefit of another person.
You must provide accurate, complete and current information when requested and update it when circumstances change.
You must not use automated software, bots, scripts, scraping tools or other methods intended to interfere with the website or gain an unfair advantage.

2. Accounts, verification and security

You may need to create an account to access some or all Spinmama Casino services. You may only create and use an account for yourself. Duplicate, false, anonymous or third-party accounts are not permitted. The operator may refuse an application, limit account access or request further information where this is necessary for security, legal, verification or operational reasons.

As part of account verification, you may be asked to provide documents or information confirming your identity, age, address, payment method or source of funds. Information must be genuine and provided within a reasonable period. Until verification is complete, some functions may be restricted, including deposits, withdrawals, bonuses or game access. The operator may retain verification records as required by applicable law and its privacy practices.

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from the operator’s own failure to protect its systems. Do not share your password, allow another person to use your account or leave your account accessible on a shared device. Tell the operator promptly if you suspect unauthorised access, lost credentials or any other security issue.

The operator may suspend, restrict or close an account where it reasonably believes that these terms have been breached, information is inaccurate, activity is suspicious, a payment has been reversed, a legal requirement applies or continued access could create a risk to the operator, other players or the integrity of the service. Where permitted, you will be informed of the relevant reason. Any account action remains subject to applicable law.

3. Deposits, withdrawals and gameplay

Deposits must be made using a payment method that belongs to you or that you are authorised to use. Payment transactions may be subject to checks, processing requirements, minimum or maximum amounts and conditions displayed on the website. You should check the information shown before confirming a transaction. The operator may decline or delay a payment where verification, security or legal checks are required.

You must not deposit funds for another person, use stolen or unauthorised payment details, or attempt to disguise the origin of funds. Suspected fraud, chargebacks, payment reversals or other irregular activity may result in account restrictions and may be reported to relevant authorities where required.

Withdrawal requests may be subject to account verification, payment checks, applicable transaction rules and any conditions displayed at the time of the request. Funds may generally be returned only through an approved method and to the account holder. The operator may ask for additional information before processing a withdrawal. You should not treat a balance as immediately withdrawable if a transaction remains pending or an account review is incomplete.

Games are played according to the rules and instructions displayed for each game. Results generated by the relevant game system are final, subject to correction of a clear technical or administrative error. If a game is interrupted by a technical fault, the operator may investigate the affected play and take reasonable steps to correct the outcome. No outcome is guaranteed, and past results do not predict future results.

The operator may correct obvious errors in displayed information, game results, balances or transactions. If an error has resulted in funds or benefits being credited incorrectly, the operator may reverse the error or recover the relevant amount, subject to applicable law. You should report suspected errors as soon as possible.

4. Promotions, responsible gambling and privacy

Promotions, bonuses, tournaments and other offers may be subject to separate promotional rules. Those rules will explain the eligibility requirements, qualifying activity, expiry, wagering or play conditions, contribution rules and any restrictions that apply. You should read the relevant promotional terms before participating. If promotional terms conflict with these terms, the promotional terms will apply only to the extent of that conflict.

The operator may withdraw, change or cancel an offer where this is permitted by law, including where an offer is affected by a technical issue, abuse, suspected fraud or an administrative error. A person may not claim more than one benefit where the offer is intended for a single individual, household, device, payment method or account. Promotional use must be genuine and must not involve collusion, manipulation or other unfair conduct.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn money or solve financial problems. Only gamble with money you can afford to lose. Set a budget and time limit before you play, avoid chasing losses and take regular breaks. Never gamble when distressed, intoxicated or under pressure from another person.

Use available account tools, such as deposit limits, spending limits, time reminders or breaks, where offered.
Request a longer break or self-exclusion if gambling is becoming difficult to control.
Do not attempt to bypass a restriction by opening another account or using someone else’s details.
Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.
Contact the operator through the support options shown on the website if you need help with account restrictions or responsible gambling measures.

Privacy and communications

Personal information is handled in accordance with the Spinmama Casino Privacy Policy and applicable Australian privacy requirements. Information may be collected to create and manage accounts, process payments, verify identity and age, provide services, maintain security, meet legal obligations and improve the website. You should read the Privacy Policy for information about collection, use, disclosure, retention and your available privacy rights.

By using the website, you agree to receive service-related messages about your account, transactions, security, changes to these terms and other necessary matters. Marketing communications will be handled in accordance with applicable requirements and may include an option to unsubscribe.

5. Website content, liability and ending use

The website and its content are provided on an availability basis. The operator will take reasonable steps to maintain the service, but access may be interrupted by maintenance, upgrades, network problems, events outside reasonable control or technical faults. The operator does not guarantee that the website will always be available, error-free, secure or compatible with every device.

You must not copy, reproduce, modify, distribute, reverse engineer, publish or commercially exploit the website, software, branding or content unless you have permission or the law allows it. You must not introduce malicious code, overload the service, bypass security features or interfere with another user’s access.

To the extent permitted by law, the operator is not responsible for losses caused by your failure to follow these terms, misuse of your account, unauthorised access resulting from your actions, problems with your device or internet connection, or events outside the operator’s reasonable control. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded under Australian law.

You may stop using Spinmama Casino at any time and may request closure of your account through the support options made available on the website. Account closure does not remove obligations that arose before closure, including obligations relating to outstanding transactions, verification, responsible gambling restrictions, intellectual property, privacy or dispute resolution. The operator may retain information where required by law or for legitimate security and compliance purposes.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms are intended to be read consistently with applicable Australian law and any mandatory rights or protections that apply to you.

If you have a question or concern about these terms, account activity, a payment or a game outcome, use the support or contact function displayed on the Spinmama Casino website. Providing clear details will help the operator review the matter. You should keep copies of relevant transaction records and communications for your own reference.