Privacy Policy

This Privacy Policy explains how Spinmama Casino may collect, use, store and share information when you visit our website, create an account, use our services or contact us. It is intended for players in Australia and should be read together with our other website terms and responsible gambling information. By using the website, you acknowledge that information may be handled as described below, subject to your rights under applicable privacy requirements.

Spinmama Casino operates under a Curaçao Gaming Authority licence (OGL/2024/1126/0521) and an AOFA licence issued in Comoros (ALSI-182407008-FI1), with 256-bit SSL encryption and KYC verification protecting every account.

Information we may collect

To operate an online casino safely and provide account services, Spinmama Casino may handle different types of information about players and website visitors. The information collected depends on how you use the website, which services you access and the choices you make.

Account and contact information

When you register or communicate with us, we may collect information such as your name, date of birth, residential details, contact details, account username and other information needed to create and maintain your player account. We may also record messages, requests and other information you provide when contacting customer support.

Identity and verification information

Online gambling services may require identity, age and location checks. For this purpose, we may handle verification documents and related information, such as information from identity documents, proof of address, account ownership details or other evidence reasonably needed to confirm that an account is being used lawfully. We may also record information connected with safer gambling checks, account restrictions or security reviews.

Payment and transaction records

We may collect records about deposits, withdrawals, wagers, winnings, bonuses where applicable, payment methods, transaction references and related account activity. Payment information may be processed by payment providers. We only handle the payment information required to process transactions, maintain records, prevent misuse and respond to transaction enquiries.

Technical, device and usage information

When you use the website, technical information may be collected automatically. This can include your IP address, browser type, device type, operating system, general location information, pages visited, access times, referral information and details about how you interact with website features. We may also use cookies and similar technologies to remember preferences, support essential functions, understand website use and help protect the service.

How we use information

We use personal information for reasonable and relevant purposes connected with providing an online gambling service. These purposes may include:

Creating, administering and securing player accounts.
Processing deposits, withdrawals and other account transactions.
Confirming identity, age, account ownership and eligibility to use the service.
Carrying out anti-fraud, anti-money-laundering, security and risk checks.
Detecting suspicious, unauthorised, unlawful or abusive activity.
Providing customer support, investigating questions and resolving complaints.
Communicating with you about your account, transactions, security, service updates and important operational matters.
Understanding how the website is used so that features, performance and accessibility can be improved.
Managing cookies, preferences and technical processes required for the website to function.
Meeting legal, regulatory, tax, accounting, record-keeping and responsible gambling obligations.
Sending marketing communications where permitted and where you have provided the required permission or otherwise have a lawful basis for receiving them.

We aim to collect and use information that is relevant to these purposes. We do not intend to use personal information for unrelated purposes without a lawful reason or, where required, your consent. If information is needed to open or operate an account, complete a verification check or meet an obligation, choosing not to provide it may mean that some services cannot be provided.

Sharing information

Information may be shared with service providers that help operate the website and deliver services. Depending on the circumstances, these providers may support payment processing, identity verification, fraud prevention, technology, hosting, customer support, security, communications, analytics or compliance functions. They should only receive information relevant to their work and are expected to handle it securely.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; to investigate suspected fraud or unlawful conduct; to enforce applicable terms; to respond to a valid legal or official request; or to meet a legal or regulatory obligation. We do not sell personal information as a general business practice.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies stored on your device when you visit a website. Some are necessary for core functions, such as account access, session management, security and remembering selected settings. Other cookies may help us understand website traffic, improve performance or remember preferences. Where required, we will seek consent before using non-essential cookies.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly or some preferences may not be retained. Browser controls differ between devices and browsers, so you should review the settings available on the device you use.

Security

We take reasonable technical and organisational steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These steps may include access controls, account security measures, monitoring, verification processes and secure handling procedures. No website, internet transmission or electronic storage system can be guaranteed to be completely secure. You should protect your login details, use a secure device and contact us promptly if you suspect unauthorised activity.

Retention and account closure

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Closing an account does not necessarily result in the immediate deletion of all information. Some account, identity, transaction, security and support records must be kept for a period required by law or for legitimate security, dispute-resolution and record-keeping purposes. When information is no longer required, it will be securely deleted, destroyed or de-identified where appropriate.

Information held in other countries

Some technology, payment, verification or support providers may process information from locations outside Australia. Where this occurs, appropriate steps should be taken to protect information and support compliance with applicable privacy requirements. International handling may be subject to the laws of the country where the information is processed.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be held, and withdrawing consent to receive marketing communications.

Making a data request

To exercise your data rights, including access, correction, deletion or withdrawing consent to marketing, contact support@spinmamacasino-online.best. Please explain your request clearly and include enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request so that personal information is not disclosed to the wrong person.

We will assess and respond to requests within a reasonable period, subject to applicable requirements, security checks and any lawful limitations. For example, we may be unable to delete information that must be retained for legal, fraud-prevention, responsible gambling, dispute or record-keeping purposes. If a request cannot be completed in full, we will provide a general explanation where appropriate.

Marketing choices

You can withdraw consent to marketing by contacting support@spinmamacasino-online.best or by using an unsubscribe option included in a marketing message, where available. Stopping marketing communications will not necessarily stop service messages about your account, security, transactions, verification or other important operational matters.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The updated version will be made available on this page and will apply from the date it is published, unless a different effective date is stated. You should review this page periodically to remain informed about how information may be handled.